Official Website Bahía del Sol
Legal Notice
Access to the website www.hotel-bahia-del-sol.com confers the status of USER and implies full and unreserved acceptance, from said access and/or use, of this legal notice and the privacy policy in its latest version, without prejudice to the General Contracting Conditions which, where applicable, are mandatory. We therefore advise you to read these documents before using the functionalities offered by this website, as well as each time you access it, as we reserve the right to change, modify, add or delete any part of these conditions at any time. Under no circumstances does mere access to this website imply the existence of a commercial relationship between the user and the website.
For the purposes of the provisions of Art. 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following information is provided on the owner of this website:
- Holder of the Web: BAHÍA DEL SOL SANTA PONSA, S.A. (HOTEL BAHÍA DEL SOL)
- Registered address: Avenida Jaime I, n.º 74, Santa Ponsa, Mallorca, Illes Baleares (07180)
- TAX IDENTIFICATION NUMBER: A07025026
- Registration details: REGISTRO MERCANTIL DE BALEARES FOLIO 58, TOMO 83, LIBRO 30, SECCION III DE SOCIEDADES, HOJA 1.925, INSCRIPCION 1ª
In addition to the registered office, the following channels are available for users to address their requests, questions or complaints:
- Website contact form
- 971 691150
- info@bahia-del-sol.com
1. Introduction. HOTEL BAHÍA DEL SOL offers on this website information about the hotel services provided by this establishment, and users may request and formalise reservations directly online. By accessing and using this website, you agree to be bound by the conditions set out below, so you are advised to read this section carefully before browsing.
2. User Obligations. Users agree to use this website in a lawful manner, in accordance with the provisions of these conditions and in a manner that does not cause damage to the rights or interests of HOTEL BAHÍA DEL SOL or third parties. By way of example and in no way limiting or excluding, the User also undertakes to:
- Not to engage in illegal activities or activities contrary to public order or good faith.
- Not to use the data published on the website to send unsolicited communications (spam).
- Not to introduce or disseminate false, misleading, ambiguous or inaccurate information or content on the website in such a way as to mislead the recipients of the information, nor to disseminate content of a racist, xenophobic, pornographic, terrorist apology nature or that violates human rights or the rights of minors.
- Not to carry out actions that involve or entail a violation of the intellectual property rights of HOTEL BAHÍA DEL SOL or third parties.
- Not to cause damage to the physical and logical systems of HOTEL BAHÍA DEL SOL, its suppliers or third parties.
- Not to introduce or spread computer viruses on the network or use any other physical or logical systems that are likely to cause the aforementioned damage.
- Not to remove, alter, evade or manipulate any protection device or security system that was installed on the pages of this website.
3. Exclusion of liability. This website is provided "as is" and its use is at the user's own risk, so that neither HOTEL BAHÍA DEL SOL, nor its administrators, employees, suppliers or partners will be liable for damages of any nature, direct or otherwise, arising from the use of the Web, expressly excluding HOTEL BAHÍA DEL SOL, to the full extent provided by law, any warranties, whether express or implied. HOTEL BAHÍA DEL SOL does not guarantee the availability and accessibility of the Web, although it will make every reasonable effort in this regard. Occasionally, interruptions may occur for the time necessary to carry out the corresponding maintenance operations. HOTEL BAHÍA DEL SOL is not responsible for possible damages resulting from interferences, interruptions, computer viruses, telephone breakdowns or telephone disconnections caused by reasons beyond the control of the aforementioned entity; delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, the Internet system or other electrical systems; nor for any other alteration that may occur in the Software or Hardware of the Users. Neither does it guarantee the absence of viruses, malware, Trojans or other elements that may cause alterations to the User's computer system, documents or files, excluding any liability for damages of any kind caused to the User for this reason. Similarly, HOTEL BAHÍA DEL SOL is not liable for damages caused by third parties through unlawful interference beyond its control. Nor shall it be liable for damages caused by the use or misuse of the contents of the Web, or for the consequences that may arise from errors, defects or omissions in the content that may appear on this website provided by the users themselves or other third parties. HOTEL BAHÍA DEL SOL assumes no obligation or liability whatsoever for those services that it does not provide directly.
4. External links. Under no circumstances shall HOTEL BAHÍA DEL SOL assume any responsibility for the contents of links belonging to an external website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity and legality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any type of association, merger or participation with the connected entities.
5. Denial of access and cancellation of accounts. HOTEL BAHÍA DEL SOL reserves the right to deny access to the Web to those Users who violate these conditions; in case of unforeseen technical or security problems; inactivity of the account for a significant time; or in compliance with a requirement and / or a police, judicial or administrative order. Such cancellation or suspension shall be at the sole discretion of HOTEL BAHÍA DEL SOL and shall not give rise to any compensation.
6. Processing of personal data. Users consent to the processing of their personal data to the extent and under the terms set out in our privacy policy, which is available on the home page of the Web, and this policy is also incorporated into these conditions by reference. In this policy, Users will find information on how to exercise their rights of access, deletion, limitation and rectification of their personal information, as well as the right to oppose its processing and portability.
7. Intellectual property and copyright. Without prejudice to the contents over which third parties hold intellectual rights, the intellectual property rights of the Web, the domain name, its source code, design and navigation structure and elements contained therein (including, but not limited to, images, sound, audio, video, software, or texts; trademarks or logos, colour combinations, structure and design, etc.) are owned by HOTEL BAHÍA DEL SOL, who has the exclusive rights to exploit them in any form, and especially the rights of reproduction, distribution and use of the same in any form, and in particular the rights of reproduction, distribution and use of the same in any form. ) are the property of HOTEL BAHÍA DEL SOL, which has exclusive rights to exploit them in any way, and in particular the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of the current Intellectual Property Law. The reproduction, distribution and public communication, including making available, of all or part of the contents of this website in any medium and by any technical means, without the authorisation of HOTEL BAHÍA DEL SOL or, where appropriate, of the third parties who hold the intellectual property rights or copyright over the contents affected, are expressly prohibited. Notwithstanding the foregoing, the user of the website may view the elements of this website and even print, copy and store them on the hard drive of your computer or any other hardware provided it is solely and exclusively for personal and private use. Those entities or persons who, with the prior authorisation of the owner of this website, intend to establish a link with it, must guarantee that they only allow access to this website or service but do not reproduce its contents and services.
8. Invalidity of clauses. In the event that a clause of these conditions of use is declared null and void, it will only affect that provision or that part that has been declared null and void, with the rest of the conditions remaining in force and the provision, or the affected part, being deemed not to have been included.
9. Acceptance. Access to and use of the Website necessarily implies that each and every one of these terms of use is expressly accepted by you.
10. Applicable law and jurisdiction. Without prejudice to the rights recognised to consumers by Royal Legislative Decree 1/2007, of 16 November, this website shall be governed by Spanish law with the exclusion of its conflict of law rules and any dispute that may arise from its use or the services linked to it shall be subject to the jurisdiction of the competent Courts and Tribunals in accordance with the domicile of the owner, and users expressly waive their own jurisdiction if they have one. The European Commission provides an online dispute resolution platform aimed at consumers, who can access it via the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Conditions of Reservation
INTRODUCTION
These Terms and Conditions apply to reservations made through this website (hereinafter “Website”) and constitute a contract between you (hereinafter “Customer”) and:
BAHÍA DEL SOL SANTA PONSA, S.A. (fortan, das HOTEL)
Registered office: Avenida Jaime I, n.º 74, Santa Ponsa, Mallorca, Illes Baleares (07180)
C.I.F. A07025026
Email: info@bahia-del-sol.com
Telf.: +34 971 691150
The request and processing of reservations on this website implies the full and unconditional acceptance of the legal notices, the conditions of use and the privacy policy of the website, as well as the tariff conditions and these general terms and conditions of the website. Conclusion of contract in its latest version. Therefore, we recommend that you read these conditions before requesting or formalizing your reservation and each time you access our website, as we reserve the right to change, modify, add or delete portions of these conditions at any time . General terms and conditions of business.
LEGAL REGULATION
These General Conditions are subject to the provisions of Law 7/1998, of April 13, on General Conditions of Contract, Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law on the Protection of Consumers and Users and other complementary laws, Law 34/2002 of July 11 on information society services and electronic commerce, as well as all current tourism regulations and, subsidiary, the Civil Code and the Commercial Code.
CLAUSES
The formalization of reservations through the website is subject to the following clauses:
1. Explanations: The customer explains
a) You must be of legal age and full legal capacity to formalize the reservation and declare that you have understood and understood all the conditions listed on the website. That the data provided when formalizing the reservation are true and complete.
b) This confirms the desired reservation, in particular the dates provided and the number of people.
2. Access to the Web: Access to this website is the responsibility of the customer.
3. Reservation:
3.1. The reservation includes the detailed services in accordance with the tariff conditions indicated on the web page where the reservation is requested or formalized. These specific conditions, together with these general terms and conditions, must be accepted by you before formalizing the reservation. The contract may be validly concluded in Spanish and in the other languages available on the website. In the event of any discrepancy between the translated versions of these Terms, the Spanish version will prevail.
3.2. The customer accepts that the HOTEL assumes no obligation or responsibility for the services that it does not directly provide, in particular for the lack of accuracy, incompleteness, lack of updating and/or inaccuracy of the data or information regarding offers, prices, characteristics and any other relevant Data and information about products or services from external providers that are advertised or can be reserved via the website. The HOTEL is also exempt from any liability resulting from non-compliance or inadequate compliance with the obligations arising from the contractual relationship or the applicable regulations by these suppliers.
3.3. Online Reservations: The process of formalizing online reservations takes place in the following steps:
Step 1. Reservation information: Reservation details
Step 2. Conditions: Acceptance of the legal conditions.
Step 3. Personal information
Schritt 4. Confirmation and payment.
Once the reservation is made, a confirmation will be sent by email to the contact address provided by the customer.
Unless otherwise stated in the tariff conditions, the reservation is only considered binding once a deposit of one night has been paid.
3.4. Reservations on request: For services that can only be reserved on request, unless otherwise provided in the tariff conditions, the mere request for availability does not imply the completion of the reservation, which is subject to compliance with the requirements indicated on the page from which you make your request, as well as its effective confirmation by the HOTEL.
3.5. At each step of the reservation, any errors in data entry can be corrected using the “Back” button in your browser. The reservation details will also be summarized in the confirmation email. Should any errors be discovered, the User must immediately request the relevant corrections from the HOTEL by sending an email to the email address indicated at the header of this document.
4. Price and payment:
4.1. The conditions, the price of the services and the payment methods accepted are those expressly set out on the page on which you make the reservation.
The customer expressly authorizes the HOTEL to collect the fees provided for in the tariff conditions, for example to pay any penalties for late cancellation or no-show, and accepts that the payment method data provided will be used to carry out the corresponding fees.
4.2. Promotions and offers are only valid as long as they remain accessible to the service recipients.
4.3. Unless expressly and otherwise stated, the tariffs shown on the website are retail prices including VAT. The transaction is carried out in EURO, regardless of the customer's origin.
5. Modification or cancellation of reservations: Unless otherwise specified in the tariff conditions on the page where the reservation is requested or formalized, the following conditions apply:
• The customer must pay the full price of the reservation if canceled at any time.
• The customer must pay the total price of the reservation in advance at any time.
Flexible - 3 days
• The customer can cancel the reservation free of charge up to 3 days before the arrival date
• The customer must pay the price of the first night if canceled within 2 days before the arrival date.
• After making the reservation, the customer must pay the price for the first night in advance
Further details can be found in the conditions advertised in the description of the tariff selected during the reservation process.
6. Right of withdrawal: In accordance with the provisions of article 97.1.i) RDL 1/2007, you are informed that, in accordance with the provisions of article 103 l) of the aforementioned Royal Decree-Law, you have no right of withdrawal. Omission.
7. Invalidity of the clauses: If one or more of the clauses contained in these General Terms and Conditions are declared wholly or partly void or ineffective, this only affects that provision or the part so declared, while the rest of the General Terms and Conditions remain in effect. such provision or the affected part thereof shall be deemed not to have been implemented.
8. Agreement: The request and formalization of the reservation necessarily implies that you expressly accept each and every one of these general conditions, which are considered an integral part of the reservation and are supplemented by the tariff conditions and the relevant applicable legislation.
9. Applicable law and competent place of jurisdiction: Spanish law applies to this contract, excluding its conflict of law provisions. Without prejudice to the rights granted to consumers in matters of jurisdiction by Royal Legislative Decree 1/2007, of November 16, any dispute arising from the use of the website or the services related to it shall be subject to the jurisdiction and jurisdiction of the The courts and tribunals responsible for the location of the HOTEL are located whereby the customer expressly waives any jurisdiction he may have.
Data Protection
PRIVACY POLICY FOR CUSTOMERS AND GUESTS
This privacy policy applies to the processing of data carried out by the HOTEL BAHÍA DEL SOL. Please read it carefully, you will find important information about the processing of your personal data and the rights granted to you by current legislation on the subject.
In general, the fields on our forms that are marked as compulsory must be completed in order to process your requests.
1. Who is responsible for the processing of your data?
The data controller of personal data is BAHÍA DEL SOL SANTA PONSA, S.A. (HOTEL BAHÍA DEL SOL); Avenida Jaime I, n.º 74, Santa Ponsa, Mallorca, Illes Baleares (07180); Tel. +34 971 691150; Email: info@bahia-del-sol.com.
2. What will we process or communicate your data for and on what legal basis?
Processing and management of reservations: We process the identification and contact details of the reservation holder in order to process the reservation and prepare your stay at our hotel. This processing is necessary for the execution of the contract or for the application of pre-contractual measures requested by the customer. In the event that you process your booking through an agency or tour operator, the data are provided by this intermediary.
Check-in process and data processing during your stay: In compliance with the Convention implementing the Schengen Agreement and Organic Law 4/2015 of 30 March 2015 on the protection of public safety, we are obliged to record the information of all guests staying at our hotels. This information, which is recorded in an entry form and serves to establish a travellers' log book, consists of the following data: Name and surname, sex, date of birth, country of nationality, number and type of identity document, date of issue of the document, date of entry and signature.
The data processed to pre-fill the report are obtained from the check-in form and/or from the image of the passport or ID card that you have provided for this purpose. This image is processed by a character recognition program (OCR) to extract the information necessary for the report and is deleted as soon as the process has been completed.
Likewise, the photo that appears on the passport or ID card that you have provided for check-in will be registered in the hotel's management system. The purpose is to allow the hotel staff to identify our guests staying at the hotel and to simplify the access to services and the process of charging the consumption made to your room. Access to your image is restricted to hotel staff and will be deleted at the time of check-out. This treatment is based on the consent requested during the check-in process, alternatively you can prove your status as a guest by means of your passport or ID card.
Management of the stay in our establishment: We process the identification data and data relating to your stay, requests and consumption made in our establishment to attend to you, based on the contracted services.
Invoicing of services: We process the identification data of the holder of the reservation or contracting of services, to invoice the services provided and the charges that may have been generated during the stay, based on the established contractual relationship and our obligations in accounting and tax matters.
Statistical and quality management purposes: In the event of making a suggestion or complaint at the hotel providing data that allows you to be identified, these will be processed for statistical purposes and to improve the quality of the hotel's services, and, if you have consented, the identification data and contact data provided by users of the hotel's Wi-Fi network access platform will be processed to send them satisfaction surveys for the same purposes. Likewise, in order to evaluate and manage the quality of our services and products, we carry out statistics based on web browsing data, e.g. IP address, weblogs, pages visited or actions carried out on the website (+ info. in our cookies policy available at www.hotel-bahia-del-sol.com).
These processing operations are based on our legitimate interest in evaluating and managing the quality of our services and products. For the weighting of this interest with respect to their rights and freedoms, it has been determined that the processing had a limited impact on the privacy of data subjects, as it corresponds to their reasonable expectations and did not pose significant threats as it was carried out on aggregated data and with the consent of the data subjects themselves with respect to the metrics used with the use of cookies.
Sending of commercial communications: We process the identification and contact data provided by our customers, users registered on the hotel's Wi-Fi access platform and people who register on our distribution lists in order to send them commercial communications relating to our tourist establishment and the services we offer therein. The legal basis for this processing is your consent. Not providing such consent or withdrawing it does not in any way affect the provision of the contracted services or the lawfulness of the processing carried out on the basis of consent given prior to its withdrawal.
3. To whom may we disclose your data?
We will only disclose your data if we are legally obliged to do so or if it is necessary for the provision of the requested services. For example, in the event that your reservation contains ancillary services provided by third party suppliers or the availability request you make is related to these services, the personal data necessary for the processing of such reservation/availability request will be communicated to the corresponding suppliers, only for this purpose.
Likewise, information about your stay will be communicated to the authorities or security forces in accordance with current regulations on security and control of travellers.
4. How long do we keep our data?
The data of the passengers included in the book-registration of journeys will be kept for three years, depending on the date of the last record of the hojas which they include.
Customer data will be retained on a fiscal basis.
Data processed for commercial purposes will be kept for as long as their deletion is not requested. The media on which your consent to the processing of your data for these purposes is recorded, such as signed forms or logs of the sending of forms, will be kept for the duration of the processing and the applicable statute of limitations.
5. What are your rights?
You have the right to obtain confirmation as to whether or not we are processing your personal data and, if so, to access it. You may also request that your data be corrected if they are inaccurate or that incomplete data be completed, as well as request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances, you may request that we restrict the processing of your data. In such a case, we will only process the data concerned for the formulation, exercise or defense of claims or for the protection of the rights of other persons.
Under certain conditions and for reasons relating to your particular situation, you may also object to the processing of your data. In this case, we will stop processing the data, except for compelling legitimate reasons that override your interests, rights and freedoms, or for the formulation, exercise or defense of claims.
However, you may at any time revoke your consent for certain purposes and object to the processing of your data for direct marketing purposes, including profiling. We will then stop processing your personal information for such purposes. The withdrawal of your consent will not affect the lawfulness of the processing based on the consent prior to it.
You may also, under certain conditions, request the portability of your data to be transferred to another data controller.
You also have the right to file a complaint with the Spanish Data Protection Agency or any other competent supervisory authority.
To exercise your rights, you must send us a request accompanied by a copy of your national identity card or other valid document that identifies you by mail or e-mail to the addresses indicated in the section Who is the controller of the processing of your data?
To revoke your consent to receive our commercial communications, simply send an email to: rrpp@bahia-del-sol.com
You can obtain more information about your rights and how to exercise them on the website of the Spanish Data Protection Agency at www.aepd.es.
